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| Dublin Core |
PKP Metadata Items |
Metadata for this Document |
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| 1. |
Title |
Title of document |
10. Customer–employee interaction from a diachronic perspective - Chinese Discourse and Interaction |
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| 2. |
Creator |
Author's name, affiliation, country |
Hao Sun; Indiana-Purdue University; United States |
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| 3. |
Subject |
Discipline(s) |
Lingusitics; Chinese language; pragmatics |
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| 4. |
Subject |
Keyword(s) |
business disccourse; Chinese discourse; telephone conversations |
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| 5. |
Subject |
Subject classification |
P302-302.87; discourse analysis; PL1001-1960; Chinese language |
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| 6. |
Description |
Abstract |
Approaching discourse analysis from a diachronic perspective, the research described in this chapter examines Chinese telephone interactions between customer callers and employee recipients. Built on the author’s previous research (Sun 1998, 2004, 2008), the current study compares data obtained recently with a comparable set collected over a decade ago, aiming to identify and characterise shifts and changes in business employees’ discourse as observed recently in customer-employee telephone discourse interactions in mainland China. This situated discourse analysis contributes to the fields of discourse analysis, sociolinguistics, pragmatics and cross-cultural studies in that it provides an up-to-date, detailed account of Chinese discourse interactions based on customer-employee telephone interactions. |
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| 7. |
Publisher |
Organizing agency, location |
Equinox Publishing Ltd |
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| 8. |
Contributor |
Sponsor(s) |
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| 9. |
Date |
(YYYY-MM-DD) |
01-Jan-2013 |
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| 10. |
Type |
Status & genre |
Peer-reviewed Article |
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| 11. |
Type |
Type |
discourse analysis |
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| 12. |
Format |
File format |
PDF |
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| 13. |
Identifier |
Uniform Resource Identifier |
https://journals.equinoxpub.com/index.php/books/article/view/20073 |
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| 14. |
Identifier |
Digital Object Identifier |
10.1558/equinox.20073 |
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| 15. |
Source |
Journal/conference title; vol., no. (year) |
Equinox eBooks Publishing; Chinese Discourse and Interaction |
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| 16. |
Language |
English=en |
en |
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| 18. |
Coverage |
Geo-spatial location, chronological period, research sample (gender, age, etc.) |
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| 19. |
Rights |
Copyright and permissions |
Copyright 2014 Equinox Publishing Ltd |