Communication and Professional Relationships in Healthcare Practice - Sally Candlin

Communication and Professional Relationships in Healthcare Practice - Sally Candlin

8.1 Introduction 8.2 Issues arising in the delivery of news 8.3 Some discourse strategies used when delivering news 8.4 Strategies used in the delivering of bad news 8.5 Discourse strategies used in the structuring of news delivery 8.6 Summary

Communication and Professional Relationships in Healthcare Practice - Sally Candlin

Sally Candlin [+-]
Macquarie University
Sally Candlin, in her position of Honorary Senior Research Fellow in the Department of Linguistics at Macquarie University, taught for a number of years in the Masters program in Communication in Professions and Organisations and supervises the research of postgraduate students. She is the author of Therapeutic Communication: A Lifespan Approach (Pearson Education, 2008). She has taught in nursing and health programs, at both undergraduate and postgraduate levels at the University of Technology, Sydney, The Hong Kong Polytechnic University, and the University of Western Sydney. She is a Registered Nurse, Registered Midwife and a Health Visitor.
Peter Roger [+-]
Macquarie University
Peter Roger is Senior Lecturer in Linguistics at Macquarie University. His teaching spans several Master’s degree programs, including Applied Linguistics, Communication in Professions and Organisations, and Speech Pathology. He studied Medicine at the University of Sydney, and after graduating worked as a medical practitioner for several years before going on to complete a Doctor of Philosophy degree in communication sciences and disorders. He has published in a variety of journals, including Journal of Neurology, Brain Injury, Aphasiology, Neuroradiology, Asia Pacific Journal of Speech, Language and Hearing, and International Journal of Speech-Language Pathology.

Description

This chapter  discussesthe complexities involved in delivering bad  news, and have found that in most instances the disclosure of bad news does not  ‘just happen’.  The discourse is interactionally structured and strategic to ensure  that the desired outcomes in difficult situations are achieved. The difficulties  confronted by the deliverer of bad news are highlighted when these outcomes  have not been achieved, exemplified in a situation where the delivery is stalled.

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Citation

Candlin, Sally; Roger, Peter. 8.1 Introduction 8.2 Issues arising in the delivery of news 8.3 Some discourse strategies used when delivering news 8.4 Strategies used in the delivering of bad news 8.5 Discourse strategies used in the structuring of news delivery 8.6 Summary. Communication and Professional Relationships in Healthcare Practice. Equinox eBooks Publishing, United Kingdom. p. 107-127 May 2013. ISBN 9781908049971. https://www.equinoxpub.com/home/view-chapter/?id=20472. Date accessed: 17 Oct 2019 doi: 10.1558/equinox.20472. May 2013

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