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Understanding and Working with 'Failed Communication' in Telecollaborative Exchanges


 
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1. Title Title of document Understanding and Working with 'Failed Communication' in Telecollaborative Exchanges - Landmarks in CALL Research
 
2. Creator Author's name, affiliation, country Robert O'Dowd; Universidad de León; Spain
 
2. Creator Author's name, affiliation, country Markus Ritter; Bochum University; Germany
 
3. Subject Discipline(s) Linguistics
 
4. Subject Keyword(s) Intercultural Learning; Online Pedagogy; Telecollaboration; Failed Communication; Computer-mediated Communication
 
5. Subject Subject classification Language Learning
 
6. Description Abstract It is by now well established that telecollaborative exchanges frequently end in ‘failed communication’ and do not automatically bring about successful negotiation of meaning between the learners. Instead, the intended pedagogic and linguistic aims of online interaction are repeatedly missed, and projects may end in low levels of participation, indifference, tension between participants, or a negative evaluation of the partner group or their culture. The reasons offered in the literature are rather diverse in nature, and there has so far been no attempt to offer a comprehensive overview of such areas of dysfunction. Starting from a review of the existing body of research, this paper develops a structured inventory of factors which may lead to cases of failed communication in online exchanges. In sum, 10 different factors are suggested at four different levels: individual, classroom, socioinstitutional, and interaction. Examples of communication failure taken from two exchanges will be used to illustrate how these factors are interconnected and influence each other. It is concluded that a more discriminating perspective of such problem areas, both among the tutors and the students, can help to further increase intercultural awareness and lead to a better understanding of the dynamic nature of online communication.
 
7. Publisher Organizing agency, location Equinox Publishing Ltd
 
8. Contributor Sponsor(s)
 
9. Date (YYYY-MM-DD) 18-Mar-2016
 
10. Type Status & genre Peer-reviewed Article
 
11. Type Type
 
12. Format File format PDF
 
13. Identifier Uniform Resource Identifier https://journals.equinoxpub.com/index.php/books/article/view/28171
 
14. Identifier Digital Object Identifier 10.1558/equinox.28171
 
15. Source Journal/conference title; vol., no. (year) Equinox eBooks Publishing; Landmarks in CALL Research
 
16. Language English=en en
 
18. Coverage Geo-spatial location, chronological period, research sample (gender, age, etc.) twentieth and twenty-first centuries
 
19. Rights Copyright and permissions Copyright 2014 Equinox Publishing Ltd