Communication in Surgical Practice - Sarah J. White

Communication in Surgical Practice - Sarah J. White

Chapter 15 Open Disclosure in Surgical Practice

Communication in Surgical Practice - Sarah J. White

Stewart Dunn
University of Sydney
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Description

This exploration of open disclosure is different. It aims to be very practical and logical, providing a clear summary of the evidence, and a strategic pathway through the minefield of what we do when things go wrong in healthcare. It also aims to be emotive, because ultimately we all suffer emotionally when things go wrong: to avoid the emotion is to court disaster. This chapter arises from the author’s direct involvement in the development and delivery of the 2003 Australian Open Disclosure Standard and the rollout of open disclosure training across NSW Health. It is rooted in the actual experiences of more than a thousand senior clinicians and health administrators.

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Citation

Dunn, Stewart. Chapter 15 Open Disclosure in Surgical Practice. Communication in Surgical Practice. Equinox eBooks Publishing, United Kingdom. p. 355-365 Mar 2016. ISBN 9781781790502. https://www.equinoxpub.com/home/view-chapter/?id=26415. Date accessed: 18 Dec 2017 doi: 10.1558/equinox.26415. Mar 2016

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