This book is a must for all levels of healthcare staff. No one in the profession is exempt from this. Staff must take ownership and in order to be effective in communication, this book is key.
Nursing Times.net/http://www.nursingtimes.net/opinion/book-club/book (accessed 07/10/2014)
Refreshingly, the book addresses communication not only in interactions between health professionals and patients, but amongst team members and between health professionals in an array of communicatively challenging real world contexts. It brings home to the reader the complexity of communication in healthcare, and it offers practitioners many tools for reflecting on their own and others’ communicative practices, and for enhancing their professional interactions. Dr Catherine O’Grady, Applied linguist and teacher of health communication